An image file may fail to upload due to number of reasons. In most situations upload errors can be related to either a connection, browser or a file issue that interrupts the upload.
If you experience difficulty uploading images to your BateWorld profile, for example, the green upload bar hangs/disappears or you don't see the 'upload successful' confirmation, take a look at some of the troubleshooting tips below.
| Image Files |
- Check there are no punctuation marks or special characters in the file name before the period delineating the file type, and remove any spaces or underscores from the file name.
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- Ensure the file is a supported format, e.g. jpg, gif, jpeg, png or bmp. Image files cannot exceed 20MB. If the file is too large, try resizing or compressing it.
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- Check the original file for any corruption issues by viewing it.
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- Try uploading another image file to check if the file you're trying to upload is corrupted. It can always be deleted after.
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- Try converting the image file from one format to another, e.g. .jpg to .png then reattempt the upload.
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| Browser |
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- Disable any third-party browser extensions, pop-up or ad blocking software as these can interfere with the upload process.
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- Clear the cookie and cache history (all time) from the browser, remember to sign out of any active tabs first otherwise clearing the cache will do it for you.
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- Try uploading using a different browser if your image upload continues to fail or time-out.
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- If there are many active IM chats open while using BateWorld, close them before attempting to upload your image file as having lots of chat windows open can slow things down significantly.
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| Network Connection |
- Problems with internet connection can disrupt the upload process, for example, a slow or unstable connection can cause uploads to hang or time out. You can always check your internet speed by using an app or an online speed test tool.
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- If your image upload is slow on hangs on a certain upload percentage, end or pause any other activity on your network that may be consuming bandwidth e.g. streaming, online games, uploads or downloads. High traffic during peak hours can also cause upload delays or issues.
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- Try restarting your router or plug your computer or laptop into the router directly with the ethernet cable to rule out any WiFi connectivity issues.
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- If using 4/5G, ensure you have good connectivity before attempting to upload.
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- If using a VPN, try turning it off, then upload the file.
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- Temporarily disable any antivirus/firewall software and reattempt the upload.
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‼️ If the issue persists, please raise a support ticket and be sure to let us know the following:
- What steps you've already taken to resolve the issue.
- The filename and extension.
- The device and OS the image was taken on.
- The browser you're using to upload the image.
