Troubleshooting Chat Issues

Modified on Thu, 27 Mar at 12:56 PM

If you find the IM chat icon is not available from your BateWorld profile, you can usually get it back by following the steps below:

First, ensure you're logged out of BateWorld on all devices.

For Desktop

Chrome: At the top of the browser, select 'Chrome' from the menu, then 'Settings' from the drop-down menu. Select 'Privacy and Security' from the left menu. From there, delete your browser's cache and cookie data.

Firefox: At the top of the browser, select 'Firefox' and then 'Settings' from the drop-down menu. From the left menu, select 'Privacy & Security' and scroll until you see 'Cookie and Site Data'. Clear the data.

Microsoft Edge: Go to 'Settings', then 'Privacy' and select 'Clear Browsing Data'. You can also type 'edge://settings/clearbrowserdata' in the address bar to access this information.

Safari: Go to 'Settings', then 'Privacy' select 'Manage Website Data' and choose 'Remove All'

For browsers not listed above, please perform a Google search to find out how to clear your chosen browser's cookie and cache data.

For Mobile

Most popular mobile browsers have similar menus to the desktop versions. You're going to want to follow similar steps to the above, which is to clear the cache and cookie data. If you're unsure where to find this setting on your chosen mobile browser, perform a Google search to find it.

⚠️ Clearing cookie and site data may impact any other open tabs you have. The easiest way is to sign out of all tabs and close them before starting this process.

If there are any ad blockers or third party extensions installed in the browser, these tend to cause issues with how the site is experienced - we recommend disabling or removing these to get the get best experience.