All members are responsible for managing their Premium subscription and for keeping it up-to-date. To make changes or to cancel your Premium Membership, please contact the payment processor you used to purchase your membership.
If you don't remember which payment processor you used, you would have received a payment confirmation email from the payment processor after you purchased your Premium subscription, this email also includes the purchase or subscription ID. Failing that, you can always submit a ticket if you don't remember your payment processor.
There are two payment processors:
- SegPay: Visit cs.segpay.com and enter the credit card number and the email address you used to sign up. SegPay can also be called directly at 1-866-450-4000 (US) or +1-954-414-1610 (International).
- CCBill: Visit support.ccbill.com and enter the billing information you used to sign up. CCBill can also be called directly at 1-888-596-9279.
| Please note: |
If you have a recurring Premium membership, ensure that all payment information is up-to-date with the payment processor to avoid any renewal issues. Already have a Premium account and something isn't working? Let us know by submitting a ticket and we'll get onto it. |
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